You can purchase our products through our official website or authorized retailers.

Warranty periods vary by product. Refer to the product manual or our website for detailed warranty information.

Yes, we offer replacement parts for our products. Contact our customer support or check our website for the availability of specific parts.

Once your order is processed, you will receive a order number via email. Use this number and contact our customer support 

To initiate a return, kindly reach out to us at info@batapolaproducts.lk to obtain your Returns Order Number. Please note that returned items must be unopened, unused, and in a re-saleable condition, with all tamper-resistant seals, packaging, and cellophane unopened. For cash-on-delivery payments, customers are responsible for covering the courier charge specified during the purchase of the order. Thank you for your understanding and cooperation in adhering to our return policy.

Yes, we prioritize sustainability in our manufacturing processes and materials. Look for our eco-friendly initiatives in the product description or on our website.

Absolutely! Our customer support team is available to assist you. Visit our “Contact Us” page on the website for contact details.

We accept various payment methods, including credit cards, debit cards, and online payment platforms. Details can be found during the checkout process.